Privacy Policy
Effective Date: 13th Jan 2025
Last Updated: 13th Jan 2025
Rizen Global Solutions Pvt Ltd (“Company”, “we”, “our”, or “us”) is a Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) company based in Nipani, Karnataka, India.
We are committed to protecting the privacy and confidentiality of personal and business information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.rizenglobal.com or engage with our services.
1. Information We Collect
a) Personal Information
- Name
- Email address
- Phone number
- Company name and designation
- Contact details submitted through forms
b) Client & Business Information
- Client data shared for service delivery
- Business records or datasets processed under contracts
c) Technical & Usage Information
- IP address
- Browser and device information
- Pages visited and time spent
2. How We Use Information
- Provide and manage BPO & KPO services
- Respond to inquiries and communications
- Improve website performance and UX
- Comply with legal obligations
- Maintain security and prevent fraud
We do not sell or rent personal data to third parties.
3. Legal Basis for Processing
For international users, data is processed based on consent, contractual necessity, legal obligations, and legitimate business interests.
4. Data Sharing & Disclosure
- Authorized employees and contractors
- Trusted third-party service providers
- Legal or regulatory authorities when required
5. International Data Transfers
Data may be transferred and processed outside your country, including India, with appropriate safeguards in place.
6. Data Security
- Access controls
- Secure servers and networks
- Confidentiality agreements
- Regular monitoring and audits
7. Data Retention
Data is retained only as long as necessary for business, contractual, and legal purposes.
8. Your Rights
Depending on applicable laws, you may request access, correction, deletion, restriction, or portability of your data.
9. Cookies & Tracking
We use cookies to enhance functionality, analyze traffic, and improve experience. You can manage cookies through browser settings.
10. Third-Party Links
We are not responsible for privacy practices of third-party websites.
11. Compliance with Indian Law
This policy complies with the Information Technology Act, 2000 and related rules.
12. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
13. Policy Updates
Updates will be posted on this page with a revised effective date.
14. Contact Information
Rizen Global Solutions
Nipani, Karnataka, India
Email: info@rizenglobal.com
Phone: +91 7899969303